Q: Why should I report misconduct?
A: Reporting misconduct helps maintain a fair, safe, and honest work environment. It prevents unethical behavior from becoming normalized and ensures that everyone is held accountable for their actions.
Q: What happens if I choose to make a report by calling the whistleblowing hotline?
A: Calls to the MOHH Group whistleblowing hotline are not recorded. Your phone number will not be captured or displayed or stored. You are not required to disclose your identity unless you choose to. Each report is assigned a reference number for tracking purposes.
Q: What information should I provide when making a report?
A: When reporting a suspected incident of misconduct, please provide the following:
- Description of the misconduct;
- Name of the person(s) involved;
- Name of the witness(es);
- Date, time, and location of the incident(s);
- Money or assets involved, if any;
- Frequency of incident(s); and
- Supporting evidence.
MOHH is not obligated to investigate reports lacking credible or sufficient information.
Q: What if I suspect something is wrong, but I am not sure?
A: You are encouraged to report concerns in good faith, even if you are unsure. Each report will undergo a preliminary assessment, and its treatment will be decided based on the merits of each report.
However, false or malicious reports can lead to disciplinary or legal measures.
Q: What happens after I submit a whistleblowing report and how will I be involved?
A: Once your report is submitted, you may be contacted via the whistleblowing service to provide clarification or supporting evidence. If you have additional information or needs to update your report, you may log in to the website using the reference number and password provided at submission. Alternatively, you can call the whistleblowing hotline and quote your reference number.
Q: How soon will MOHH Group be notified after a concern is reported?
A: The whistleblowing service will provide a report to dedicated representatives from MOHH Group within three business days after receiving your concern.
This channel is NOT an emergency service. For any immediate threat to life or property or emergency assistance, please contact the public emergency services directly.
Q: Do I get rewarded for reporting misconduct?
A: No, MOHH Group does not offer rewards for whistleblowing.
Q: Are law enforcement agencies notified of reports made to MOHH Group Whistleblowing?
A: If the concern is substantiated and corrective or legal action is necessary, the MOHH Group dedicated representative may notify the relevant law enforcement agency.
Q: Will there be an investigation process after each report is made?
A: Each report will undergo a preliminary assessment, and its treatment will be decided based on the merits of each report.
MOHH Group is not obligated to investigate if no grounds for an investigation are found.
Q: Can I be anonymous?
A: You can choose to stay anonymous.
MOHH Group encourages whistleblowers to leave their names/contacts in case further information or clarification is required.
MOHH will keep the whistleblower's identity confidential unless disclosure is required by law or agreed upon. The whistleblower will be informed in advance of any necessary disclosure.
Q: What personal information will whistleblowing service collect about me or others?
A: When you contact the whistleblowing service, Deloitte & Touche Financial Advisory Pte Ltd may collect your personal details (such as name and contact information), as well as any relevant information about individuals involved in the reported conduct, if you choose to provide them.
Q: How will the whistleblowing service use or disclose personal information?
A: Any personal information you provide will be used solely to process your report and assist MOHH Group in addressing your concern. It will only be shared with MOHH Group or as required by law or regulatory authorities.